You are entitled to cancel your tickets 15 days or earlier before any production without giving any reason for doing so.
There are NO refunds 14 days prior to a performance. Once a performance is 2 weeks away, refund requests will be denied as food for the performance has been ordered.
In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement 15 days before a show.
You can inform us of your decision by e-mail email@example.com
We will reimburse you no later than 30 days from the day on which we receive your notice of cancellation. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.
If you have any questions about our Refund Policy, please contact us by e-mail firstname.lastname@example.org